NextLevel DryCleaners Service Disclaimer

WE’LL ALWAYS TREAT YOUR ITEMS WITH NEXTLEVEL SERVICE BUT PLEASE READ AND UNDERSTAND OUR POLICIES.

DRYCLEANING & LAUNDRY

We’ll always exercise the utmost care in processing your articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of such articles. However, we do not assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies to all items turned in but more specifically to – suedes, leathers, silks, satins, double-faced fabrics, vinyl’s, polyurethanes, etc. Responsibility is also disclaimed for such trimmings as buckles, beads, buttons, zippers, etc. and any/all alterations or repairs.

In laundering we are not responsible for any item(s) as wash and fold is processed by weight and not by garment count and such items are not inspected, therefore we will not be responsible for any claims, including shrinkage, discoloring, runs, rips, tears, or any other damage. This also includes any item claimed lost or missing.

SHOE CLEANING & REPAIR

Same applies with respect to our commitment and efforts when it comes to renewing your footwear. Our Shoe Renew shoeshine and cleanings will be better than industry standard and at competitive rates. We do our standard shoe cleaning in-house but for more complex shoe renewals, we’re proud to partner with one of the most reputable shoe cobblers in Vancouver. Nevertheless, we know that expectation levels can and will vary at times. Because we cannot predict the outcome of each order, we do not assume any responsibility or liability of such orders. This particularly applies to the more extensive cleanings, stretching, dyeing and/or repair of your footwear. For these reasons, we will do our best to contact you before a more complex shoe renew order commences. We feel this is the best practice for all our customers.

NEXTLEVEL DRYCLEANERS/BUSY BEE PARTNERS IN BUSINESS

We are proud to be your all-in-one provider with services via NextLevel’s pickup/delivery & self-service lockers with full counter service at our Burnaby and Port Moody Busy Bee locations. But please note that ALL items are not counted until the time they are entered in at our Busy Bee facilities. As such, our internal count is determined to be the accepted, final item counts. Neither partner will be held liable for any items claimed sent, missing or damaged. We are also not responsible for any item(s) claimed lost or stolen from designated drop off or delivery areas. But we promise to always do our best.

IF A PROBLEM OCCURS

In the event a lost or damaged article is deemed to have been caused by us, such article’s replacement value will be determined based mainly on condition, age, and availability. Once determined, its value will not exceed ten times our charge for processing it. And any claim must be made within 2 days from the customer’s pickup date.

With all cleaned articles not picked up or if we are unable to complete a delivery due to no fault of ours, we reserve the right to donate such unclaimed articles to charity after 3 months in our possession.