Five years of BlueBox: Investing in secure technology and earning customer trust.
When choosing a smart parcel locker provider, customers expect secure deliveries, convenient pickups and reliable technology. But there’s another important consideration that isn’t always visible: how their data is protected.
Where is customer data stored? Who has access to it? And what stands behind a provider’s security claims?
At BlueBox, we believe protecting customer information is just as important as delivering a reliable parcel locker system. That’s why we invest in our own North American development team, encrypted data storage in each customer’s country and independent certification of our information security management system.
1. Keeping Software Development In-House
All of BlueBox’s proprietary software is developed and maintained by our own employees in North America. We don’t outsource software development to third-party providers.
This gives us direct responsibility for the technology our customers rely on, from addressing technical issues and implementing security improvements to developing new features.
Our developers also work closely with our installation, operations and customer support teams. Feedback from customers, insights from on-site installations and lessons learned through ongoing maintenance all contribute to improving our software.
By keeping development in-house, we can respond directly to customer needs and maintain security throughout the product lifecycle.
Building and maintaining our own software requires a significant investment in people, expertise and resources. It’s an investment we make because we believe in taking responsibility for the products and services we provide.
2. Investing in Data Security Without Cutting Corners
Managing costs is an important part of any business. But when it comes to customer privacy and data security, cutting corners isn’t an option.
At BlueBox, we store customer data in encrypted form on servers located in each customer’s country. We also maintain our systems in accordance with applicable data protection requirements and established information security management practices.
We believe customers deserve to know where their data is stored and who is responsible for protecting it.
Secure data storage, ongoing system maintenance and regularly updated security practices all require continued investment. While these efforts may not be visible when someone uses a parcel locker, they are essential to providing a service our customers can trust.
For us, data security isn’t an optional feature. It’s a fundamental part of how we operate.
3. ISO 27001: Certified vs. Compliant
When comparing smart parcel locker providers, customers may come across two terms: ISO 27001 certified and ISO 27001 compliant. Although they sound similar, there is an important distinction.
A company that states it is compliant with ISO/IEC 27001 is declaring that its information security practices meet the standard’s requirements. That claim does not necessarily mean an independent organization has verified its practices.
Certification, on the other hand, involves an independent certification body auditing a company’s information security management system against the standard within a defined scope.
BlueBox is ISO/IEC 27001 certified.
We first achieved certification in 2023 and have since successfully completed our recertification audit following the initial three-year certification cycle.
This independent assessment provides external verification of our information security management system and our commitment to maintaining and continually improving it.
Certification is more than a milestone for us. Maintaining effective security practices is an ongoing responsibility that extends well beyond an audit.
BlueBox also maintains that it complies with applicable requirements under the General Data Protection Regulation (GDPR). Unlike ISO 27001 certification, GDPR compliance is a regulatory obligation rather than a general third-party certification.
When evaluating a technology provider, we encourage customers to look beyond security claims and ask important questions: Who issued the certification? What does it cover? When does it expire? And what practices support the company’s compliance claims?
Understanding these details helps customers make informed decisions about the technology they choose.
4. Raising the Standard for Data Security
As smart parcel lockers become part of everyday operations across residential buildings, workplaces and other facilities, protecting the information behind these systems remains essential.
At BlueBox, our approach is built on direct responsibility for our software, continued investment in secure data storage and independent verification of our information security management practices.
We believe data security should be part of a company’s policies, product development and day-to-day operations, not just its marketing.
As we continue to grow across Canada, we’re committed to strengthening our technology, maintaining our security practices and contributing to higher standards across the smart parcel locker industry.
Because earning our customers’ trust means protecting more than their parcels. It means protecting their information, too.