Bluebits Canadian Privacy Notice
Effective Date: Oct 01, 2023
Bluebits respects your privacy. Our Privacy Notice describes the types of information we gather online through our website available at www.bluebits.ca (the Site), and in other interactions we have with our site visitors. This Privacy Notice also describes how we use, disclose and otherwise manage this information. Please read this Privacy Notice carefully.
This Privacy Notice may be updated from time to time. Accordingly, you should check the date of this Notice (which appears at the top of this page) and review any changes since the last version.. If at any time you do not agree to the terms of this Privacy Notice, please do not use this Site or provide us with personal information when submitting online forms.
Collection and Use of Information
Bluebits, or a third-party service provider acting on our behalf (“Service Provider”), may collect and use information from and about you as described below
Personal Information We Collect and How We Use It
SUMMARY OF HOW WE COLLECT AND USE PERSONAL INFORMATION
Bluebits may collect personal information from you in various ways, including when you (1) submit online forms on the site (2) sign up for newsletters, emails or other communications from Bluebits; (3) participate in surveys, contests, sweepstakes or promotions; or (4) request information from us or otherwise contact us. The personal information we collect may include your name, company name, email address, mailing address, telephone number, and mobile telephone number.
We use information from and about you: (1) to provide services and communicate with you; (2) to respond to your inquiries; (3) to help us develop and improve our Site and Services and tailor our Site and Services to your interests.
FURTHER INFORMATION ABOUT HOW WE COLLECT AND USE PERSONAL INFORMATION
You may be able to sign up on this site to receive electronic newsletters and promotional emails from Bluebits, including new ideas, special offers and event information. To sign up, we may ask you for information such as your name, email address, telephone number, and email preferences. We use this information to send you communications about our products and services, invitations to special sales and events, and notices of new features. We may tailor our communications to your interest and preferences based on information we have about you.
You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails or by contacting us as set out below.
Surveys, Contests and Promotions
We may offer you the opportunity to participate in surveys, contests and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address, and telephone number. We use the information you provide to administer our surveys, contests, and other promotions and as otherwise described to you at the time you enter the survey, contest or promotion.
If you contact us with a question or comment, we may ask you for information such as your name, email address, and telephone number to respond to and communicate with you about your questions and comments.
In general, you can visit our Site without telling us who you are or submitting any personal information. However, Bluebits may collect additional information, including—but not limited to—your browser type, operating system, Internet Protocol (IP) address, domain name from which you access the Site and service provider, as well as information about your browsing behavior, such as the date and time you visited the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other Site usage data.
We use this information: (1) to review the usage and operations of our Site and services; (2) to address problems with our Site, our business or our products and services; and (3) to protect the security or integrity of the Site and our business.
For example, we use a Service Provider to help us measure the effectiveness of our advertising and how visitors use our Site. If you do not want to help us learn how to improve our Site, products, offers or marketing strategy, you can opt out of this Site analysis tool by clicking here.
Cookies, and Web Beacons and Other Tracking Technologies
Cookies. A cookie is a small data file that sites often store on your hard drive when you visit the Site. Bluebits may place cookies on your computer to collect information about your visit to the Site and to improve Site functionality, evaluate and improve the user experience and the convenience of the Site. For example, we (or our service providers) may place cookies on your computer to understand which pages of the Site you’ve visited (including pages most read, time spent, search terms and other engagement data), determine which areas and features of our Site are most popular, learn whether search engine referral is working effectively, provide unique user identification to recognize you when you return, preserve the contents of your shopping bag between your visits, obtain product browsing and purchasing history, and provide us and our services providers with information that we will use to personalize future visits to our Site in accordance with your preferences and interests. If you have signed up for an account with us, these cookies may also be necessary to access your account information.
We may use a third party such as Google Analytics to help us gather and analyze this information. For more information or to opt-out, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
Tracer Tags & Web Beacons. A web beacon, also known as a clear GIF or pixel tag, is an invisible tag placed on certain pages of our Site or a third-party site where we may advertise, but not on your computer. When you access these pages, web beacons generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the web beacon will simply detect an anonymous site visit. Web beacons may also be used to report certain information (but not your name, address, email address, telephone number or payment information) about your visits to our Site and other sites that advertise and feature links to our Site, in order to measure the effectiveness of our advertisements. Cookies or web beacons may also be used to let us know if you have opened an email from us. This information allows us to make improvements and updates to enhance your experience.
Sharing Information With Third Parties
Bluebits does not share, sell or trade your personal information, except with your consent or as described in this Privacy Notice. Bluebits also does not contribute to or participate in cooperative databases, which give third parties access to such personal information.
Service Providers. We may share your personal information with our Service Providers (including affiliates) that provide internal business, professional or technical-support functions on behalf of Bluebits such as hosting our data, sending our communications, providing delivery services and providing marketing and advertising services. Your personal information may be maintained and processed by us, our affiliates and our Services Providers on servers located in Canada, the United States or other jurisdictions. Our Service Providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information on our Service Providers, contact our Privacy Officer as set out below.
Legal and Compliance. Bluebits and our Service Providers may share your personal information if such action is required for Bluebits or any of our Service Providers to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or any valid administrative or investigative request from a law-enforcement agency. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S., or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities . In addition, we may share your personal information if we or any of our Service Providers believes that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customer or of the general public.
Other Third Parties. Bluebits may also share aggregate non-personally identifiable or anonymous information about you, such as age, gender, types of products viewed, frequency of Store visits, Site pages you access most frequently or search terms you enter with third parties. For example, Bluebits may provide a third party with such information as the number of people who shopped at our Site during a specific time period or the number of people who shopped at our Stores and meet certain demographics (e.g., age or gender) during a specific time period. This aggregate non-personally identifiable or anonymous information does not personally identify a specific visitor to our Site or Stores.
Sale of Business. During the normal course of our business, Bluebits may sell or purchase assets. If another entity acquires us or any of our assets (including in the event of a prospective or completed merger or sale), or as part of a corporate reorganization or other change in corporate control, your personal information may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.
Protecting your order information is a priority for us. We have taken reasonable physical, administrative and technical steps designed to safeguard the information we collect from and about our customers and Site visitors, including limiting access to personal information to employees and authorized service providers on a need-to-know basis. For example, we use Secure Sockets Layer (SSL) technology to protect the security of your online order information. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. We have personal-information retention processes designed to retain personal information of our customers no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Access to Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update and correct some of your personal information online if you have registered for a Bluebits Account. Otherwise, you may do so by emailing or writing to us at the contact information set out in the Contact Us section below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Your Communication Choices
As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the communication or message. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below.
A BlueBox Locker always belongs to a Locker Owner. A BlueBox Locker is either publicly accessible (“Public BlueBox”), or only accessible for those with explicit permission of the BlueBox Owner (“Private BlueBox”).
If it is a Private BlueBox the BlueBox Owner is entirely free to decide at his own discretion to allow you to use it (or not); if a Box Owner gives you consent to use their Private BlueBox, you can register their BlueBox in your Account, after which it becomes an “Registered BlueBox” under your registered BlueBox list.
A Public BlueBox is accessible for everyone who may and can use the BlueBox App without explicit permission from the BlueBox Owner being required. Before being able to use the Public BlueBox, this must also be registered via your Account.
You are aware as a user and you expressly agree that:
- you can only use a public BlueBox after it has been registered to your account;
- you can only use a private BlueBox when you have been given explicit permission for this by the BlueBox owner;
- no BlueBox Owner is required to grant you permission to use a Private Box;
- the Registration and use of BlueBox do not entitle you to use a (certain) Private Box;
- the BlueBox Owner may deny/withdraw your permission to use a (formerly) Activated Box at all times in accordance with the agreements reached between you and the BlueBox Owner, to which the Service Provider is not a party;
- BlueBox will remind you via the App and/or SMS that a package needs to be picked up from BlueBox
- BlueBox will send you App push notification and/or SMS about other service related messages
How to Contact Us
If you have any questions or comments about this Privacy Notice or the manner in which we or our Service Providers treat your personal information, or to request access to your personal information, you can contact us at:
Bluebits Technologies Inc.
4710 Kingsway #1620, Burnaby, BC V5H 4M2